By Damien Beamont When there are only a few emails a week asking for customer support, it may be possible to handle it just through email.Handling issues this way can still let some slip by unnoticed and cause customers to be unhappy. At some point, it is likely to become essential to use help desk software and it is a good idea not to wait until then.Starting to use this option when your business is still small enough to get by with using email...